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What are the possible statuses for a deposit in the Back Office?

Updated over 6 months ago

Processing – The transaction has been sent for processing in the core system and will soon receive a final status.

Confirmed – The transaction has been successfully credited to your merchant account.


Error – The transaction was not credited to your merchant account. The reason for the failure can be found in the transaction details.


Cancelled – The transaction was not credited to your merchant account because the system identified it as a “Double spend.”


Rejected – The transaction was rejected by our relevant team because the sending address was recognized as potentially risky.


Verifying – The transaction is under review by the relevant team.
Waiting for documents – The relevant team has requested additional documents to verify the deposit.

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