FAQ
Answers to frequently asked questions
40 articles
How the Transaction Timer WorksUnderstand the logic behind invoice timers, confirmation windows, and exceptions for Ethereum-based tokens.
How to Transfer 2FA (Google Authenticator) to a New DeviceStep-by-step guide to safely transferring your 2FA codes to a new phone using Google Authenticator.
Unable to Access the Back Office (No Maintenance Ongoing)Troubleshooting steps if you cannot access the admin panel despite no maintenance being announced.
General questions
Answers to frequently asked questions
What is an input-based currency?
What is an account-based currency?
What is a stablecoin?
What is an internal transaction?
Statuses in the Back office
Answers to frequently asked questions
What Are the Withdrawal Statuses in the Back Office (BO)?
What happens if a user sends an unsupported cryptocurrency?
What to Do if a Transaction has a “Pending" status?
What are the possible statuses for a deposit in the Back Office?
What statuses can be received in the callback for deposits?
What statuses can be received in the callback for withdrawals?
What happens to a deposit if the amount sent is lower than the minimum deposit limit specified in the documentation?
What does the "Double spend" error mean for a deposit?
What does the "Address is invalid" error mean for a withdrawal transaction?
What does the "Not enough money on balance" error mean for a withdrawal transaction?
What does the "Total of negative balances exceeds the allowed value" error mean for a withdrawal transaction?
Integration and Back office
Answers to frequently asked questions
How to Generate API Keys?
What is a Callback URL?
How to Set Up a Callback URL?
Receiving "Bad Key Header" Error – What to Do?
Receiving "Bad Signature Header" Error – What to Do?
Receiving "No Key Header" Error – What to Do?
Receiving "No Signature Header" Error – What to Do?
Receiving "Bad Content Format" Error – What to Do?
Receiving "CORS Error" – What to Do?
Can We Set Multiple Callback URLs?
How Can We Differentiate a User's Deposit Address When Creating It via API?
How Is a Deposit Address Different from Other Addresses?
Can We Display a Separate Balance for Each User?
What Makes Up the Accumulated Balance in the "Balances" Tab?
How to Enable Automatic Withdrawals to a Cold Wallet?
How to Automatically Refill a Currency Balance?
Unable to Process a Swap Withdrawal, Even Though the Currency Pair is Listed?
How to Manually Approve Large Withdrawals?
Why Are Callbacks Sent Multiple Times?